Refund policy
RetroPhone Return & Refund Policy
At RetroPhone, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Window
You may return your RetroPhone within 30 days of the delivery date for a full refund, provided the item meets the conditions below.
Return Conditions
To be eligible for a return, your item must be:
- Unopened and unused, in its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase (order number or receipt)
Items that are opened, used, or missing original packaging may not be eligible for a full refund, or may be subject to a restocking fee.
How to Start a Return
- Email us at retrophonehq@outlook.com with your order number and reason for return.
- We'll send you return instructions and a return shipping address.
- Once we receive and inspect your returned item, we'll notify you of your refund approval status.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Damaged or Defective Items
If your RetroPhone arrives damaged or defective, please contact us at retrophonehq@outlook.com within 3 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
[Insert any exceptions here, e.g., final sale items, gift cards, if applicable.]
Questions?
Reach out to our support team at retrophonehq@outlook.com — we're happy to help.