RetroPhone Shipping Policy

Last updated: September 13, 2026

Thank you for shopping with RetroPhone! Here's what to expect once you place an order.

Order Processing

All orders are processed within 24 hours of purchase. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Times

Once your order has shipped, delivery typically takes 6–11 business days, depending on your location.

Shipping Rates

We offer free standard shipping on all orders within the United States. No minimum purchase required.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow 24–48 hours for tracking information to update after you receive your confirmation email.

Shipping Delays

RetroPhone is not liable for delays caused by the shipping carrier, customs (for international orders), weather, or other events outside our control. We appreciate your patience in these situations.

International Shipping

At this time, RetroPhone ships only within the United States. We hope to offer international shipping in the future — check back for updates.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. RetroPhone is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at retrophonehq@outlook.com and we'll do our best to correct it before the order ships.

Lost or Stolen Packages

RetroPhone is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly, and reach out to us at retrophonehq@outlook.com so we can assist.

Questions?

Reach out to our support team at retrophonehq@outlook.com — we're happy to help.